Privacy

Who we are

This Kudos Kit is run by the organisation that runs this Kudos Kit. It collects feedback through a small widget in our apps and websites, and lets our team read it in this dashboard. For any question or request about your data, contact the team that runs this Kudos Kit.

When you send feedback

We receive what you write and some technical details that help us understand and fix the problem:

• The type (bug, idea, praise or other), your message, and your email address if you give it.
• If you are signed in to our app: your account identifier and plan, as the app passes them to the widget.
• The page address and the page you came from, your browser and operating system, screen size, language, the app version and the time.
• Your IP address, to block spam and abuse.
• For bug reports only: recent messages and errors from the page’s developer console. We automatically hide things that look like passwords, tokens and keys, but this can’t catch everything, so please don’t write sensitive information in your message.

We use this only to fix problems and improve our products, which is our legitimate interest (GDPR Art. 6(1)(f)). We don’t sell it, don’t use it for advertising, and the widget itself stores nothing on your device.

Testimonials

When you send praise, you can tick “You may show my message publicly as a testimonial”. Only then may we show your message publicly, for example on our website, with the name you entered, or as “Anonymous” if you left it empty. We never show your email address. We record when you gave this consent (GDPR Art. 6(1)(a)).

It’s optional, and you can withdraw it at any time by writing to the team that runs this Kudos Kit. We then stop using your message and remove it from places we control.

Team accounts in this dashboard

For people with access to the dashboard we keep: name, email address, role in the team, the password as a secure one-way hash (never the password itself), linked Google or Apple sign-in, and current logins with their IP address and browser, for security. We need this to give you access (GDPR Art. 6(1)(b) and (f)).

The dashboard uses one cookie, to keep you signed in. There are no analytics or advertising cookies.

Who else handles the data

• Hosting: The server and database that run this Kudos Kit.
• Cloudflare Turnstile: Checks that feedback is sent by a person, not a bot, when you use the widget. Cloudflare processes technical data such as your IP address and browser details for this. Their privacy policy
• Brevo: Sends emails: alerts about new feedback to the team (with the start of the message), invitations and password reset links. Their privacy policy

How long we keep it

• Feedback is deleted automatically after 90 days, or earlier if you ask.
• Praise you allowed us to use as a testimonial is kept until you withdraw consent or we stop using it. After 90 days we remove its technical details (IP address, page and browser details, console logs).
• Logins end after 7 days without use and are then deleted.
• Invitations are deleted 30 days after they expire.
• Team accounts are deleted when the person is removed from the team.

Your rights

You can ask to see, correct or delete your data, to limit how we use it, to object to its use, or to receive a copy. Write to the team that runs this Kudos Kit; tell us roughly when you sent feedback and from which app so we can find it. You can also complain to the data protection authority in your country.